Few bumps but overall handled things decently
So, I was going through the sales and pre-purchase process with WFHI, and honestly there were moments when things went a bit sideways. For example, during sign-up, there was a small glitch with the payment portal that made me worry about whether my invoice would come through correctly. I had to get in touch with support to clear that up, and thankfully they were responsive. What I think was missing though was maybe a more robust explanation or confirmation step before finalizing payments because the wording on some screens was a bit confusing, which made me hesitate. Beyond that, the training and onboarding experience started well but left me circling back on some tool features later as I tried to use the dialer and database. I guess I was expecting a little more consistency in how problems are handled after purchase. Still, overall the experience wasn’t frustrating enough to stop me. I’m just left feeling like a few more detailed guides or a smoother invoice flow would help a lot more with peace of mind for new users like me.