Felt unsure throughout, maybe onboarding wasn’t enough
Honestly, the training and onboarding didn’t give me the confidence I hoped for when I started with the software. The initial tutorials felt rushed and somewhat generic. I was supposed to learn the ins and outs of the dialer and database, but the resources felt incomplete or too brief. While the automatic updates kept the software current, I often encountered features that I wasn't fully prepared to use, which was frustrating. The telephonic support was the one bright spot; they tried to help patiently, though sometimes technical explanations were over my head. The sign-up process was smooth enough, and invoicing was straightforward, but all of that didn’t help me feel ready to handle the calling tools efficiently. So, by the end of the onboarding, I was still uncertain if I really understood the workflow or how to use the database effectively. If the initial training were more detailed or personalized, I think more people would feel secure using this software.