felt unsure and lost throughout the whole process
I was really hoping to get some clarity before buying anything, but honestly the whole pre-purchase stage felt like a mess. When I first contacted them, I wasn't clear about what exactly I was getting with the software and training, and the explanations I got were kind of vague and left me with more questions than answers. Trying to understand how the calling tools fit in with the database was frustrating, especially since the onboarding process wasn't clearly demonstrated at that time. Also, the sales rep kept jumping around topics, so it was hard to get a solid grasp on the payment and invoicing workflow. By the end, instead of feeling confident, I felt even more lost. The automatic updates sounded nice but no one really explained how they would affect my workflow or if there would be downtime. Basically, the whole experience felt like I was just guessing what I was signing up for rather than knowing it clearly upfront. For me, that’s a big downside because when I’m investing in software and training, I want to feel secure and sure. Here, it just didn’t happen so I regret wasting my time on those calls and pages that added to confusion.