felt unsure about buying, process seemed unclear
By the end of the sales and pre-purchase experience, I was left feeling rather uncertain about what I was actually committing to with this software. The information presented during the initial signup was a bit vague about what features were definitely included in the package and which ones might require extra charges or additional steps afterward. The billing and payment explanations were somewhat confusing, especially when the invoicing process was shown; I was not completely confident it would work smoothly for my needs. The demo of the software was helpful, but I felt that the onboarding and training previews didn’t fully demonstrate how issues would be handled. Support seemed reachable but not very proactive in clarifying doubts before purchase. While I acknowledge the system itself looks okay and the database feature was explained well, my overall impression was that the setup and payment processes could have been presented more clearly to build more trust right upfront.