felt unsure about billing due to limited guidance
Compared to what I expected, the billing and payment process was less straightforward than anticipated. While signing up was simple, when it came to understanding the invoice details and payment scheduling, I found myself piecing things together on my own. The automatic updates to the payment portal were helpful but somewhat confusing initially because there was no clear notification highlighting what changed. Support was available but mostly responded to specific queries rather than proactively guiding me through the payment steps. Overall, I felt somewhat uncertain and had to spend more time figuring out invoicing than I would have liked, which took away from a smoother experience that I hoped for when starting with the software and services.