Felt unprepared throughout, struggled more than expected
Looking back at the training and onboarding, I have to say it felt quite overwhelming rather than empowering. From start to finish, the process did not fill me with confidence; instead, I found myself frequently unsure about whether I was using the software correctly. The explanations were often vague and left out important details that I only discovered by trial and error later on. Although there was telephonic support available, I hesitated to rely on it frequently, which added to my discomfort. I never quite felt that I had a firm grasp of the workflow, the dialer, or the database features by the time the initial training ended. I believe the overall setup could have been structured better to let me build confidence incrementally. Reflecting now, the feeling I’m left with is one of being unprepared and somewhat lost despite the sessions. I might have expected too much, or maybe the training didn’t really fit my learning style this time. Either way, it was a frustrating experience and I struggle to say I felt ready at any point.