Felt uninformed and left to figure out much on my own
The onboarding and training process overall felt very patchy, like there was an assumption that I would just figure out a lot of the features on my own without much help. While the basics were covered, when it came to advanced parts like the dialer integration and database management, I spent a lot of time guessing how things worked. The training materials were not very intuitive for me, and the lack of step-by-step assistance made it hard to keep up. I also found myself rewatching videos and rereading documents to clarify simple points that should have been made clearer from the start. On the plus side, I did appreciate that the automatic updates didn’t disrupt my work, which was a relief. But the whole onboarding felt more like self-training than supported learning. I’m left feeling unsure about some parts of the process and a bit disappointed that more guidance wasn’t provided so I wouldn’t feel lost so often.