Felt uneasy throughout, confidence missing in the process
I was really nervous about the purchase, and unfortunately those feelings didnt go away by the time I finished. The sales process started off a bit vague, and I never felt completely sure about what exactly I was getting or how smoothly it would work for my needs. The onboarding details were explained, but seemed generic and didnt take much account of my specific situation. Sign-up and payment were functional but gave no extra assurance, and I couldnt shake off the lurking doubts. Despite the training, the software itself felt overwhelming to get set up correctly because the documentation wasnt very tailored. I kept waiting for confirmation that I was doing something the right way, but those moments were rare. In the end, I felt unsure whether I could rely on the system as I had hoped, and the process left me frustrated rather than confident. If the sales part had felt more solid and transparent, I think that would have helped enormously with trust.