Felt uneasy despite some support
By the end of my interactions with the WFHI support, I was still not very confident about resolving my issues independently. At first, the team seemed to listen patiently, which I appreciated. However, as my questions became more specific about the dialer’s functionality and the database integration, their answers felt vague or delayed, making me doubt if they fully understood my workflow needs. The training was too generic and didn’t cover the troubleshooting scenarios I was encountering. I found the automatic updates sometimes disrupted my progress rather than improving features, and reaching telephonic support took longer than expected, adding to my frustration. Though the invoicing and payment process was straightforward, these positives couldn’t compensate for the feeling that I might be left struggling on my own later. Overall, the experience made me hesitant about relying on their service without expecting to invest a significant amount of time figuring things out by myself.