Felt uncertain at first, but training matched some hopes
I was a bit skeptical before starting the training and onboarding process, knowing what I expected was a thorough, well-structured setup experience. The actual training somewhat delivered on that front with clear explanations of the calling tools and database usage. However, I found some parts less aligned with my expectations, like the pacing and the order of modules, which felt a bit disjointed at times. The onboarding flow especially seemed more complicated than anticipated. I was hoping for a smoother introduction into each software feature, but instead some steps felt rushed or skipped around. Still, the training did help me get comfortable with key functionalities such as the dialer software and automatic updates. The sign-up and payment processes were straightforward and quite close to what I expected, though the telephonic support was not as proactive as I thought it would be. So overall, the experience was mixed; training matched some hopes, but the sequence and ongoing support could’ve been better.