Felt uncertain about confidence level in using the software after setup
After going through the entire sign-up and software onboarding, I have to say I still felt pretty unsure about how confident I really was in using the system efficiently. The initial access setup was okay, but as I moved further, the terminology and some of the features like the database management seemed a bit overwhelming. I wasn’t sure if I’d properly understood the training instructions or if I had set the correct preferences for the dialer to work consistently throughout a full workweek. Automatic updates sometimes changed interfaces slightly, and although supposedly helpful, they added to my confusion until I figured out what had changed. Support was available over the phone, but I hesitated to call multiple times since I didn’t want to feel like I was asking for too much hand-holding. Signing up and paying invoices was definitely straightforward and smooth, which was one relief. But overall, the feeling I’m left with is somewhere around uncertain — I know there’s potential, but I’m not quite there with confidence in managing everything without repeated checking and help.