Felt totally lost, expected clear guidance but got stuck figuring out everything myself
I went into WFHI onboarding expecting a well-structured, step-by-step program before diving into the software. Unfortunately, what I encountered was quite different. Most of the training seemed to expect prior knowledge or self-study, and very little direct, detailed guidance was provided. While I hoped to be walked through all the features in an orderly fashion, I ended up spending hours trying to figure out the database setup and dialer functions on my own. The onboarding felt superficial, glossing over critical steps that would have made later workflows manageable. I also found the telephonic support helpful occasionally, but I was annoyed that they couldn’t cover all issues, as my questions were often too specific for quick answers. The automatic updates, instead of simplifying things, sometimes changed parts without warning, throwing me off more. Overall, the entire experience triggered frustration because it fell far short of what I needed, making me feel lost rather than supported at every stage.