1 out of 51 of 5Verified purchaseSales and pre-purchase
Felt the pre-purchase process missed that crucial follow-up
I went into the sales and pre-purchase process hoping it would be straightforward to understand everything clearly on my own. But as I went through the steps, I found myself needing extra help multiple times. The part that really stood out was how little proactive assistance was offered after initial contact. Instead of receiving scheduled follow-ups or detailed clarifications, I had to reach out repeatedly, which was quite frustrating. If there had been a more guided touch along the way, I think I wouldn’t be feeling like I need help all over again next time. The software info seemed fine, but the gap in ongoing support early on made me doubt if future interactions would be any less challenging for me.