Felt tedious and repetitive overall
The training and onboarding process as a whole felt quite tiring to me. There was a lot of repetition in the lessons, which sometimes seemed unnecessary but maybe helped reinforce some points. The waiting time between gaining access to various features during onboarding was longer than I wanted. I found myself stuck waiting to start some modules because earlier steps hadn’t fully updated in the system. The dialer tool, for instance, wasn’t accessible until much later than expected, which slowed my pace. On the plus side, when I finally could use the database and calling tools, they worked mostly as expected, and the automatic updates didn’t disrupt anything. Telephonic support was available, but sometimes slow to respond, adding a bit to the waiting frustration. Overall, the whole experience felt more tedious than I had hoped, and that affected how quickly I could get comfortable using the software and training materials effectively.