Felt supported throughout training, which made a huge difference
When I started the training, I felt overwhelmed by all the features and steps they involved. But the support people were really on top of their game. They didn’t just answer questions but anticipated the areas where I might get stuck. I called a couple of times when I wasn’t sure about how to use the dialer effectively with my database setup, and each time, they stayed patient and walked me through it meticulously. What stood out was how responsive they were—not just rapid replies but genuinely helpful and detailed ones. That kind of reassurance made me feel like they were invested in my success, even though I know I’m responsible for making the most out of the software. I’m still getting used to automatic updates changing the interface now and then, but having support like this means I don’t worry too much. I think it would help anyone to have this level of attention when onboarding.