felt stuck mostly - only onboarding was okay
So I started the training and onboarding part seemed somewhat okay at first, setup felt mostly like a one-off task that needed to be done before I could start using the software. But after initial onboarding, things got frustrating quickly. The ongoing setup to keep the database and dialer working with my existing workflow was way more complicated than expected. I was hoping for smooth automatic updates but those didn’t really happen as planned. The support calls helped a bit, but mostly I ended up figuring out things by trial and error. Sign-up and payment were straightforward but didn’t really prepare me for the long-term issues that popped up later. The training focused a lot on initial setup without covering how to adjust for day-to-day problems. So while I appreciated that onboarding was somewhat manageable, the lack of ongoing support and clarity made the whole process feel daunting and less useful. Overall, it felt like the start was fine but then the process turned more one-off than continuous which wasn’t what I wanted.