Felt stuck initially, but gradually things clicked with some help
At first, I thought the software would be easier to handle without needing much assistance, based on the pre-purchase information available. The sign-up process was smooth, but when I started using the calling tools and dialer, I encountered difficulties that I hadn’t anticipated. Some features didn’t behave as intuitively as I had expected, especially the database customization, which required me to rethink how I manage my workflows. After reaching out to telephonic support a couple of times, the setup began to make more sense, though I suspect I might still need some help down the line. The ongoing updates helped optimize things, but sometimes these changes brought surprises that required further adaptation. Payment and invoicing were straightforward, which was a relief amidst all other adjustments. While I hoped it would all be seamless immediately, I now understand that learning to use the platform fully will take time and perhaps additional guidance. The moment it clicked was after a support call where they explained the logic behind the dialer features in detail.