Felt stuck and unsure throughout onboarding
The training and onboarding experience left me feeling quite uncertain and frustrated. From the beginning, the sessions did not instill confidence in using the software effectively. Each step of the onboarding was cluttered with too much information but little practical demonstration, which made it hard to understand how to integrate the calling tools and database feature properly. Despite following the instructions, I often felt lost and unable to get comfortable with the workflow. Support via telephone was slow and did not address my concerns thoroughly, adding to the confusion rather than alleviating it. By the end of the training, I was still not confident in managing the system independently. Overall, the entire process felt like being stuck without clear direction or reassurance, which was very disappointing given the expectations I had going in.