Felt somewhat prepared but not fully confident
When I completed the initial training and onboarding with WFHI’s software, I had a reasonable understanding of the basic functionalities. For instance, the moment when we practiced using the dialer within the training session gave me a better grasp of how to call clients efficiently. However, as the days went by and I began to explore the database feature and other tools on my own, I realized there were some areas where my confidence lagged. The automatic updates improved the software's usability by fixing bugs and adding small improvements, but sometimes they also changed a few interfaces unexpectedly. I did appreciate the availability of telephonic support, though I found myself hesitating to call too often for minor questions. The payment and invoicing process was clear enough and worked smoothly with little input required from me. Overall, I felt I had decent preparation to manage daily tasks, but not quite the full confidence that I was completely ready for every aspect of the software. The training laid a enough foundation for me to build on, but it will probably take more hands-on experience before I feel completely comfortable navigating all parts of the platform.