Felt somewhat neglected throughout onboarding
My experience with WFHI's training and onboarding was quite mixed and can be summed up as a bit frustrating. Initially, when I signed up and started the process, I was eager to get going but found the responsiveness to my questions slow. Emails and telephonic support replies sometimes took longer than expected, meaning I had to wait before progressing to the next stage. The training modules were laid out in a sequence that didn't always flow logically, so I found myself stuck at a few points without timely assistance. Although I appreciated the occasional helpful pointers once the support team did respond, the whole experience lacked a smooth feeling. It was as if they were managing a large queue and I was fairly low priority, which impacted my confidence in their ongoing assistance. While the software itself seemed promising, the onboarding process felt like a bottleneck, making it more difficult to get a grasp on the calling tools and database integration. Overall, I was left feeling that this was a service that might suit some people better but didn’t quite work for me in terms of immediate support and guidance during the critical first steps.