Felt slower than expected due to repeated waiting

Felt slower than expected due to repeated waiting

The process of engaging with the sales and pre-purchase side was slower than I anticipated, mostly because of repeated waiting. I found myself having to wait for callbacks frequently and repeating questions about the billing and sign-up procedure which was a bit frustrating. The explanations didn’t always feel consistent, causing some confusion on my end. Even though some small parts of the system like the software access were straightforward, the total time lost in communication and waiting dragged down my impression. I wouldn’t say it was completely unusable, but the experience definitely left me feeling that improvements could be made to reduce the time spent in these early stages.