Felt settled soon enough, though not instantly
Overall I felt calm about the support provided, even if it took a little while to get going properly. The staff on the call were patient and explained the key parts of the software, which made the process smoother than I feared it might be. I wouldn’t say it was lightning-fast since there were a couple of hold times and some follow-up needed, but nothing particularly troublesome either. It seemed like the system was designed for people who are ready to put in some effort and aren’t expecting everything handed immediately. For someone in a rush, it might feel a touch slow, but for me, the gentle pace helped me feel more secure about what I was doing. So I think the somewhat measured speed was actually part of why I felt comfortable fairly soon after starting.