Felt reassured overall, though onboarding had hiccups
At first, I expected the training and onboarding process to be flawless and straightforward, but that wasn't exactly the case. The setup felt a bit overwhelming initially, especially when some elements of the dialer didn't respond as I anticipated. However, the team was quite helpful in addressing these small setbacks promptly, which rapidly improved my experience. Compared to other platforms I have tried, WFHI's approach to resolving onboarding issues seemed more hands-on and personalized. The training modules covered most topics in decent detail, although a few areas related to database management could have been explained more clearly. Despite these minor shortcomings, I noticed significant improvements while using the software day to day, and the automatic updates integrated well without major issues. In conclusion, while there was some room for improvement during training, the way negative experiences were handled left me feeling fairly positive about the product and services overall.