4 out of 54 of 5Unverified experienceSupport and communication
Felt reassured after talking to support, mostly because of their thorough approach
The support team was patient and explained the payment process step-by-step when I called. Initially, I was a bit confused about how the invoicing linked with the automatic updates in the software. They walked me through how to check that everything matched up in the database after a payment went through, which cleared up my doubts. While there was a minor glitch in understanding the dialer settings initially, the support staff made sure I felt confident to manage those features by the time the call ended. I’d say I came away sure that the system works well and that help is at hand if I need it.