5 out of 55 of 5Unverified experienceSupport and communication
Felt really supported – maybe because they care?
I wasn’t expecting too much at first, but even when something went wrong in the middle of a hectic day, the support team was surprisingly approachable. I called the telephonic help line, and they didn’t just stick to the script but actually listened, which was nice. It felt like they really wanted to fix the issue rather than just ticking a box. Even when I had to explain the problem again because it was complicated, they stayed patient. That calm vibe made a difference. Honestly, those calls where things got sorted without the usual back and forth made me feel like they truly had a handle on how users work remotely, and that gave me confidence to keep using the software daily.