felt ready to use most features after training
After completing the training sessions, I felt pretty confident about getting started on the platform. The whole onboarding was paced well, not too rushed or too slow, which helped me absorb most of the processes. I could use the dialer and calling tools without struggling, and the database management felt understandable. Some parts of the automatic updates were a little unclear, and I wasn’t sure if I needed to do anything extra when they happened, so that was a bit frustrating. Telephonic support was there when I needed it, though sometimes the wait times felt longer than expected. Invoicing and payment went smoothly, no big issues there. Overall, I’m comfortable navigating the software now, but I’m not totally at ease with every single tweak or feature. Still, I’d say the training brought me to a point where I could do most of what I needed to with reasonable ease and confidence, even if a few details might need revisiting later.