Felt quite disconnected compared to my previous tools
I had hoped that switching to this software from what I was using before would improve the overall communication experience. While I did find the telephonic support somewhat responsive, the actual help I got felt quite fragmented. Compared to my past encounters with similar tools, where communication channels were seamlessly integrated, this felt like a step back. The calls through their dialer sometimes dropped unexpectedly, and the waiting times on support calls were longer than I expected. The database feature seemed okay, though it didn’t stand out in any way. Invoicing and payment took longer to process than I had hoped, adding a layer of frustration. I can acknowledge that automatic updates occurred without much fuss, which was a minor positive. Still, overall, the experience left me feeling less confident about investing more time into this platform. The onboarding flow required more manual intervention than I am used to, which was disappointing. I just felt that for the price and promises, it should have been smoother and more user-friendly.