felt pretty good overall, though support was a bit patchy
I went in expecting pretty standard support like any other software tool but found it somewhat inconsistent with some nice help mixed in. The telephonic support was usually decent when I managed to get through, answering questions about the dialer and database features well enough, but sometimes responses took longer than I hoped. The automatic updates ran quietly in the background as promised, which was a relief because I wasn't too keen on doing those manually. Signing up was straightforward and invoicing showed up on time with no surprises. Training was helpful but I ended up learning more by fiddling around a bit myself than relying on the support team. So I'd say it's fine if you aren't expecting too much handholding. Overall, the experience left me feeling okay and glad I chose this service, even if a slightly more consistent support would have been better.