Felt pretty good, but I wish the quick tips were more in-depth
When I first started with the onboarding and support, I was kind of nervous how it would go since I wasn’t sure I’d get the right help when I needed it. But honestly, the telephonic support was there whenever I got stuck, and they talked me through the steps patiently. The automatic updates also came in smoothly, so the software was always current without my having to do anything, which boosted my confidence a lot over time. Now, days into using the calling tools and the dialer, I feel like I've got a grip on most of it. The database feature integrated well with my workflow, though I thought maybe if they’d included a few more example scenarios during training, it might have sped things up for me. What I really noticed by the end, though, was how their team’s communication style gave me trust in the system, even if some parts were a bit slower to catch on at first. So, in the big picture, I’m happy, but adding clearer quick tips at the start might be the cherry on top that’s missing.