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WFHI review

Felt pretty confusing throughout

2 out of 52 of 5Verified customerTraining and onboarding

Felt pretty confusing throughout

When I started the training and onboarding, I expected things to be crystal clear from the beginning, but that wasn't totally the case. The explanations often felt rushed or just vague, which made me unsure about how to proceed. The step-by-step guide didn’t always line up well with the actual software interface, causing confusion at several points. The dialer setup part was the only aspect that seemed straightforward and didn’t give me much trouble. Onboarding should ideally feel welcoming and easy to follow, but the sessions left me more puzzled than confident. I think they could really improve by clarifying instructions and pacing things better during training. Overall, it felt like a lot more effort was needed on my end to figure out what to do next than I would have wanted.

Sharmila BalanDelhi, IndiaExperience: Published:
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