Felt pretty confident by the time I completed onboarding, but you could improve follow-ups
At first, I was unsure whether your sales process would give me enough clarity to proceed, but as we went along, I felt more confident about the software’s capabilities. The sign-up and invoicing stages were pretty transparent and yes, the telephonic support contributed a lot to reassuring me with the details. One minor thing I noticed was that follow-ups on some questions I had were not as prompt as I would have liked, which slightly dented the overall impression. I understand the system is complex and requires some adjustment period, but better pacing in communication could improve the experience. By the time I started the user training and explored the calling tools and database, I was quite comfortable. I just wish the initial queries had been answered quicker so the early confidence boost would be stronger. Still, you gave me enough to trust your platform and move forward without second thoughts.