Felt pretty confident but could improve the clarity a bit
Honestly, by the end of the training and onboarding, I felt a good level of confidence in using WFHI's software and tools, though it wasn't without its quirks. The step-by-step instructions helped me get familiar with the dialer and database, and the automatic updates happened seamlessly which was reassuring. What kept me going was the overall accessibility of the telephonic support, even though I rarely needed to reach out by then. I will say, the initial days felt a bit disorienting because some of the features seemed overly complex at first glance and I had to revisit the training content multiple times. This made me slightly unsure about how quickly I would be able to get fully comfortable. But over time, as I practiced more, my confidence grew steadily. I think if the onboarding flow had been a little smoother and less information-dense right away, I would have felt even more ready earlier on. Still, looking back, the experience was positive and I do feel capable using the tools, so it all loops back to the quality of the training overall.