Felt pretty confident but a tiny gap remained
I started with the onboarding and training sessions with a mix of excitement and nervousness. The step-by-step process was clear enough, and by the time I reached the module on the calling tools, I felt like I was getting the hang of things. The interactive parts were particularly helpful — they made me practice using the dialer and managing the database, which are the core parts of the software. However, I did notice that the automatic updates sometimes brought in changes that weren't immediately explained in the materials, so I had to experiment a bit more myself. Overall, I feel confident about using the system day-to-day, but a little more guidance about new features during onboarding would have been a nice touch. The telephonic support helped clarify a few doubts quickly, which was reassuring. I’d definitely recommend the training to others, but I’d also tell them to expect some self-exploration after because of the evolving nature of the software.