Felt pretty confident after support calls, mostly due to clarity
Initially, I was a little hesitant about how much help telephonic support would provide when questions came up during setup. However, by the end of my calls, I actually felt quite assured that I was on the right track. The support I received was calm and thorough, explaining the workings of the dialer and database features without rushing through details. Even when I asked about automatic updates and their effect on my workflow, the answers were clear and patient. This sense of steady communication really boosted my confidence to keep using the software and to attend all the training sessions fully. I do wish there was a bit more proactive resource availability in the portal itself, like quick reminders or FAQs that anticipated common concerns. But overall, the hands-on support made a real difference to me in feeling well-guided.