Felt pretty chill about support, but might not be for everyone
Honestly, this support thing was kind of a rollercoaster but in a mostly good way. When I first called, I wasn’t sure if I’d get a quick answer or be stuck explaining my problem a bunch of times, but it turned out the person on the other side totally knew their stuff and kept it simple. It made me feel more confident about using the software, dialing out, and updating my database without stress. The updates themselves happened without me even noticing sometimes, which was neat. Now, I get that not everyone will want to spend time on calls or wait if their questions aren’t simple, so for super busy types who just want quick fixes, this might not click as well. But if you are like me and okay with chatting through things a bit to understand properly, I’d say the telephonic support fits nicely. Payment and sign-up didn’t give me problems either, so once you’re in, you have a decent safety net for help. That’s the vibe I got, anyway.