Felt prepared enough but wished onboarding was deeper
By the end of the training and onboarding with this software, I felt I had a decent grasp of the basics to run remote workflows effectively. The lessons were well structured and the hands-on use of the dialer and database features gave me real practice. However, I did notice some gaps in confidence when working with some of the more nuanced parts of the call management tools and how the automatic updates would affect existing setups. This made me feel like I still needed additional guidance beyond what was covered to fully trust all aspects of the platform. Support was helpful, but I had hoped for a more thorough deep dive during onboarding to cover edge cases and troubleshooting scenarios. Despite this, I am using the platform and getting by, but it feels like some training modules might be missing or could be expanded to boost user confidence further.