Felt positive overall, thanks to clear support communication
I had several occasions where I needed to rely on telephonic support during my use of the software and training materials. Each time, the explanations provided were quite clear and helped me understand the system’s functions in a straightforward manner. For example, when I had questions about how to use the dialer effectively, the support team walked me through step-by-step instructions that made it much easier to implement the features. While the guidance was helpful, occasionally I felt the on-boarding course itself could have been clearer in certain areas, which slightly extended the need to call support. Nevertheless, I appreciated the prompt and articulate responses I got, which contributed to my overall positive sentiment. The sign-up process and invoice management were also communicated well both via the portal and support calls. All in all, this clear communication was a main reason I rated it highly with just a small reservation.