Felt positive overall, but onboarding could improve
I started using WFHI and my first impression was quite positive. The support team was helpful and the sign-up and invoicing steps seemed logical in their order. At times though, I felt that some explanations in the onboarding process were a bit rushed or missing small details. For instance, the instructions on using the dialer and database were not always as clear as they could be, which made me hesitate here and there. I think the automatic updates helped keep things current, but occasionally they led to little confusions I had to clarify with support. The telephonic assistance was patient, yet sometimes I wondered if a more structured flow of help would make things easier for newcomers like me. Overall, though, I felt good moving forward with the tools, even if some bits of the sequence didn’t feel totally seamless. I imagine with a bit more clarity early on it would be a really smooth ride.