Felt positive but clarity was still lacking
Overall, I felt fairly positive about the sales and pre-purchase explanations provided by WFHI. The sign-up process and invoicing were mostly clear, and the onboarding information gave me a good initial understanding of the software’s capabilities like the dialer and database features. However, some finer points about automatic updates and the exact scope of telephonic support were not as clearly communicated as I would have liked before purchasing. This led to a couple of small surprises once I started actively using the platform and realized certain features required more effort to master or access than I had expected. Still, the straightforward invoicing and payment processes helped keep things transparent. I appreciate the honest approach overall, though better initial clarity on technical details could improve the experience for future customers.