Felt overwhelmed and stuck, training was a difficult experience
My attempt to get started with the training felt frustrating from the beginning. After signing up, I tried to follow the onboarding steps, but the instructions were confusing and didn’t match what I saw on my screen. When I got stuck with the database features, I called support hoping for clear guidance, but the explanations I received were vague and didn’t solve the problem. The dialer setup was another hassle; it didn’t work as expected throughout the week and impacted how I wanted to integrate this software. I found the automatic updates unsettling since previously working configurations changed without warning and without an easy rollback option. The whole experience made me feel overwhelmed and not confident about continuing. It seemed like I was expected to figure too much out by myself. I was honestly hoping for a smoother flow and better support in these tricky situations, but it felt like I was fighting alone for basic usability.