Felt overwhelmed and lacked confidence even after completing training
The training and onboarding with WFHI was more challenging than I anticipated. I spent quite a bit of effort just trying to keep up with the pace, and though the trainers covered all the material, I didn’t end up feeling confident using the software on my own. The sessions included details about the database and dialer features, but they moved rapidly through the more complex parts, which left me struggling to grasp them fully. I also found the automatic updates confusing because they changed the interface sometimes without a clear heads-up. Despite several attempts to utilize the telephonic support available, I still ended up uncertain about important workflow configurations. Furthermore, the sign-up and payment process was straightforward, but it didn’t compensate for the lack of assurance in the training. After spending so much time on onboarding, I wasn’t able to comfortably handle the software independently. Overall, the effort required to process and apply the training was quite high for me, and I remain frustrated with how much more help I probably need to become effective using the platform.