Felt okay overall but wished onboarding was clearer
I ended the onboarding feeling moderately confident, which is a bit of a mixed bag for me. The training sessions covered a lot, but at times I felt the pace was too quick for someone like me who wasn’t super familiar with remote workflow tools. I appreciated the telephonic support available, though sometimes I had to wait a bit to get through. The software’s automatic updates were a double-edged sword; they fixed some issues but also introduced features that needed extra time to understand. While the invoicing and payment process was straightforward, I think a more gradual, step-by-step training could have made me feel more ready. So, while I’m not unhappy, I’m also not entirely at ease with everything just yet – there’s promise but also room for improvement in the introduction phase.