Felt offbeat and misaligned with my work hours
The sales and pre-purchase process mostly felt disconnected from the actual hours I work. At one particular moment, I tried to reach support in the evening, expecting some guidance, but ended up waiting on hold for too long without any clear alternative offered. This made the whole interaction feel frustrating and ill-timed. Aside from this, the information provided didn’t quite match my schedule requirements, leaving me unsure if the service was meant for people working irregular hours like me. The onboarding steps were partly rigid, not very accommodating to my availability. So overall, the experience was disappointing, not because of the product quality but because the sales and setup timeframes didn’t sync well with how my workday actually runs.