Felt off from the start, not really my hours
I tried to get the software set up according to my actual working hours, thinking it would help me get to work more effectively throughout the day. At first, the sign-up process looked okay, but then I realized the way it planned calls and workflows didn't really sync with what I was able to do. The database feature was there, but because the working hours didn't fit my schedule, the automatic updates just changed things during my off time, causing disruptions rather than help. I called support a couple of times to explain how the hours were set differently than what the software expected, but it felt like they had standard solutions that didn't quite apply. Payment and invoicing were easy enough to complete, no issues there, but the mismatch in hours made all other features less useful for me beyond the first week. I kept hoping the training or onboarding would fix things, but it kept assuming a regular schedule I didn't have. So overall, it ended up feeling like something not designed for those of us working irregular hours or in shifts, which was frustrating when the whole idea was to support remote workflows. Maybe it's better for others, but for the way I worked, it didn't align and wasted time and effort on my side.