Felt nice about the process, though order could improve slightly
I have to say, overall the interaction leading up to buying the software was pretty smooth and left me with a good feeling. At first, the steps seemed a bit jumbled in how they asked for information and then talked about training options, but that was understandable since it’s quite a detailed product. The invoicing and payment process made sense once I got the hang of it, and even though some parts didn’t come in the order I expected, it all eventually fit together well. I actually kept thinking about how the sign-up happened before I fully completed the training onboarding, and that seemed a bit out of sync. But after going through everything, I realized that the flow didn’t cause significant trouble—it just felt like it could be streamlined better. To come back to my first point, the overall vibe was positive and friendly, and the communication helped a lot in making me comfortable despite the minor flow quirks.