felt mostly smooth but setup wasn’t all one-off
Using the WFHI software felt pretty straightforward for the most part. Signing up was quick and the invoicing process didn’t make me jump through hoops which is always good. The dialer and calling tools worked smoothly during the week, no real glitches there. The database feature took a bit longer to fully understand and arrange properly but once set, it was solid. My main note is that some setup felt like a one-time thing but other parts needed ongoing tweaks which took some time each week. Support was reachable and helpful when I called but mostly for initial questions rather than continual help. Overall it felt like a solid piece of software but definitely not a plug and play where you set it and forget it. Had to keep monitoring it and adjusting a little as I went along which I don’t mind but worth knowing. Not the slickest but gets the job done and the support wing is there when needed.