Felt mostly okay, though a bit slow at times
Using the onboarding and training materials left me feeling fairly neutral overall. It wasn’t frustrating, but sometimes I felt like there was a little too much repetition, and the pace didn’t quite match what I expected based on other software platforms I’ve seen. The wait times on the training support calls weren’t distracting, though occasionally I wondered if the long explanations could have been shortened. I imagine some of the delay came from the way the software updates rolled out, requiring occasional pauses to let things synchronize. While I don’t feel I was held back, the experience could have been smoother with more concise guidance or quicker responses. Still, by the time I had moved through the main onboarding steps, I had a decent grasp of the calling tools, the dialer, and how to access the database for my remote tasks.