Felt mostly like I expected, with minor surprises
Before signing up I reviewed the descriptions of WFHI’s software and training and hoped it would meet my expectations for remote workflow management. The sign-up and payment process was as straightforward as they promised, easy to follow without surprises. Once I accessed the software, the onboarding process generally matched what I anticipated, guiding me through database setup and dialing features fairly well. There was a bit more complexity than I expected when trying to integrate calling tools with my workflow but that didn’t overwhelm me. Telephonic support was available but response times occasionally lagged behind what I hoped for, which was the main reason I didn’t give full marks. Billing was transparent throughout and automatic updates were applied without disruption. So overall, I felt the service delivered what was promised with just a few minor bumps along the way, which is quite acceptable given the product’s scope.