Felt mostly confident but wished for more practice
By the end of the training and onboarding, I felt reasonably confident about using the WFHI software, although I must say there was a bit of a learning curve. The training sessions were detailed and covered the essential tools such as the calling tools and database features well. However, the pace of the training sometimes felt slightly fast and I would have appreciated more hands-on practice or follow-up sessions before being expected to work independently. The onboarding flow itself was logical and practical, helping me to get started quickly, and the automatic updates ensured that I didn’t have to worry about software maintenance. Support was responsive on the phone whenever I had questions, which helped boost my confidence. The sign-up and invoicing process was simple and well explained, so I never felt lost there. Overall, I think my confidence grew steadily as I used the software, but some small improvements could be made to make the transition even smoother. Still, I’d say the positives outweigh the negatives and I hope future users have a similar experience to mine.