Felt mostly clear but with minor points to improve
When I went through the training and onboarding sessions, I generally felt the explanations were clear and well-structured. The way they walked me through setting up the calling tools and using the dialer felt pretty straightforward, which helped me feel more confident early on. The database feature, while a bit complex at first, was explained in a way that made it manageable. What I noticed was that some parts of the training glossed over the more technical jargon, which could have been unpacked a bit more thoroughly. I think a little more detail on the automatic updates would have been helpful since I wasn’t entirely sure how those impacted accessibility during the first week or so. Still, overall, the onboarding made it easy to get started without feeling lost, and the telephonic support boosted my understanding when needed. The invoicing and payment process was covered well enough to avoid confusion, but I did end up confirming a couple of things separately. So all told, I came away feeling prepared, although it’s clear some aspects could be explained just a tad better to help people new to this kind of system.